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Move from Break Fix Demand Service to Proactive Planned Maintenance Model

Take Control of Your Budget and Your Bottom Line.

Reinventing Facilities Management... One Work Order at a Time!

Innovation Paves the Path to Success - Introducing Service Direct - Our Unique, Proprietary National Self Perform Platform. You choos e - Local Market Direct Services, Our National

100 Work order Per Month Per Market Commitment

500 Plus Work orders Per Region - Dedica ted Field Operations Supervisor for Quality Assurance Reports to you!

You Choose Your Facilities Path to Success with ServiceDirect by Servicecom USA!

Direct Perform Services Cost Savings to Include:

Bundling of Work Orders Per Location With No Trip Charge on Bundled Work Orders

Discounted Hourly Rates

Ability to Complete Multiple Work Orders While Onsite for Increased Store Satisfaction

Client Specific TruckStock on All Fleet Vehicles for Quicker Onsite Resolution

(All Vehicles GPS and WEX Tracked)

We get it! Less or no downtime means

Increased
Customer Satisfaction

Better Brand
Imaging

More
Productivity

Raised
Bottoam Line

The Mission

Long before it was popular for facilities maintenance companies to define
themselves as "self-performing," Servicecom had already set out on its mission to implement a strategy that would focus efforts on direct accountability, high
quality assurance, and speed of service.We accomplish this mission through streamlining workflow and innovation. Nearly two decades later, we still hold these ideals dear and continue to perfect this model, consistently adding value for our clients. ServiceDirect™ was born from these ideals to innovate, simplify and save.

Values

Customer service should never be short-sighted. Servicecom's number one
priority is our clients, and making sure that their space is running as efficiently as possible. Our aim is to always exceed our clients' expectations.

Craftsmanship

Dedication, accountability, and pride in our work ethic are the cornerstones of our business. We choose to work with partners that share our value for
excellence in craft.

The Method

ServiceDirect™ Corporate-Managed Major Markets

Client Commitment

  • 100+ work orders per month in region gets dedicated ServiceDirect™ fleet truck.
  • 500+ work orders per month program client is provided with field operations manager that reports directly to client.

Client Commitment Incentives

  • Trucks are equipped and stocked with all commonly used tools specific to the work order and needs of each client.
  • GPS & WEX Tracking available.
  • Techs receive work orders digitally through Servicecom’s in-house service portal.

ServiceDirect Endorsed Vendors

  • High-volume vendors that have worked for Servicecom for 5+ years.
  • Must meet and maintain strict performance KPIs.
  • ServiceDirect™- endorsed; may utilize & advertise with logo.
  • Primary vendor in territory and receives all work orders. Must honor ServiceDirect's™ rates. 10-day payment.

ServiceDirect Franchises-Rural markets - Coming soon!

Want to be considered as a ServicecomUSA Vendor?