Professional Services

With our extensive knowledge in customer care services and outsourcing
we are uniquely positioned to provide support for your business

CUSTOMER SERVICE

Inbound and outbound phone support, chat, ticket and email support

VOIP termination

Low cost US and international VOIP termination rates

CLOUD BASED DIALER

Managed or stand alone cloud based predictive dialer, autodialer and PBX, data and list management

BACK OFFICE SUPPORT

Data entry, transcription, CRM updating

Sales

Inbound and outbound phone sales support, order taking, partial form fill follow up

CALL CENTER SEAT LEASING

Use our space and technology to run your call center from our location. You provide the agents and management, and we provide the rest
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Just relax & let us do the heavy lifting

Our service is extremely flexible and can be scaled to meet your needs from day one
     We understand that the choice to outsource is a big decision, and we wont let you down
     Our team will work to fully understand your needs and implement solutions to meet your goals
     Dedicated support team to mange your campaign
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OUR COMPANY

Baja Call Center Services was born from the desire to create a full service
outsourcing company that not only has years of knowledge in all facets of
the industry, but a strong focus on exceptional service and value

BUSINESS VALUES THAT DRIVE OUR COMPANY

Baja Call Center Services has aspired to be one of the world’s leading customer service solutions company, while keeping cost to clients an important consideration. This goal has prompted Baja Call Center Services to craft a unique blend of US management techniques and procedures with its nearshore call center to provide top-notch customer support services for businesses and industries

Affordable

Cost effective and reliable services that are on par with US based call centers at a fraction of the cost.

Accountable

Motivated bilingual agents and management that are dedicated to their jobs and the success of our clients

Dependable

Utilization of cutting edge technologies, Infrastructure and software to aid in seamless service for our clients to ensure near 100% uptime

Trustworthy

Daily monitoring and evaluations of our personnel and systems to ensure compliance, integrity and modes of improvement

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culture & Values

Our team members are what set us apart from our competitors and all contribute to the overall success of Baja Call Center Services.
We believe that a positive corporate culture and relaxed work environment create a happy, productive work force

Work-Life Balance

We value our agents and management and believe their family andpersonal wellbeing are the keys to achieving success at work . This philosophy leads to improved agent retention and increased commitment to the workplace

Deliver Excellence

In everything we do we try our best: we take the time to train and promote from within to keep qualified agents motivated. The leads to long-term agent retention and continuous improvement in quality of work

Quality Over Quantity

At Baja Call Center Services we don’t try to do a million things right, we do one thing right and repeat that a million times This emphasis on quality and focus guides our many daily interactions” Remove period from end of sentence

our awesome clients

"Good Afternoon Justin! It's Rachel over at MDP. I just wanted to reach out to you and say what a delight it has been working with your agents.It is a rough business, and they have picked up rather nicely. I especially would like to recognize Marlene. She provides expedient and exemplary help to us and the clients. She takes pride in her work and always retains the information we give to her (often times it can be a ton). She also has implemented spreadsheets and systems that make the tasks much more efficient. We are blessed to have her apart of our team. Thank you very much for your continued willingness assisting in the growth of the business"
Rachel L MDP
"Justin has been extremely on the ball and willing to take feedback to create success. Feel free to ask Justin for whatever you need make sure this campaign continues moving in the right direction"
Joel Jensens   -LENDIO
"We came to Baja with a request to outsource our customer service department as a way for us to save money and alleviate the responsibility of the day-to-day management of the employees. After listening to our goals and objectives, they transformed our vision into a fully functioning outsourced customer service division that answers and helps nearly 90% of our inbound client support calls. I have worked hand in hand with them as they developed the customer service platform and transitioned the calls from our in-house employees to the Baja agents. I certainly would recommend their services if you are considering a move to outsource your client support services"
Adriana S. MDLS

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